Privacy Policy

Information you provide

Account information can include your name, email address, profile details, password credentials handled by our authentication provider, and security information used for two-factor verification. Ticket purchases can include buyer email, order details, event information, ticket records, refund requests, and payment references. Seller information can include business details, public profile information, payout-bank verification results, and identity-verification submissions.

Seller identity verification

Unverified sellers can create only a limited number of events. A seller who requests verification provides country, legal name, date of birth, a live camera capture of an accepted identity document, and a live selfie. Verification evidence is stored in a private location and is made available to authorized BloomTix reviewers through time-limited access. BloomTix may retain verification evidence for fraud prevention, dispute handling, regulatory obligations, and platform trust and safety, subject to applicable law and internal retention rules.

Payment and payout information

BloomTix uses payment and payout providers to process transactions. Card or banking credentials are handled through provider workflows rather than being placed in public application code. For seller payouts, BloomTix may store a provider recipient reference, verified account name, institution name, and masked account digits so the seller can recognize a payout destination. Provider responses, payment references, refund statuses, and transfer statuses can be retained as financial records.

How information is used

Information is used to create and secure accounts, issue and validate tickets, reserve ticket inventory, process payments and refunds, calculate seller balances, send payout transfers, deliver account and event communications, respond to support requests, review seller identity, detect fraud, investigate abuse, comply with legal requests, maintain audit records, and improve service reliability.

Automated communications

BloomTix sends transactional messages such as sign-in verification codes, order confirmations, ticket notifications, event updates, payout notices, and support replies. When a checkout is left incomplete, BloomTix may send a reminder after the configured abandonment period. Transactional emails are sent because they relate to an account, order, ticket, seller workspace, or requested support interaction.

Access controls and security

Application records are separated by role and protected through database access controls and server-side authorization. Sensitive identity evidence is stored privately. Administrative access is restricted to authorized roles. Two-factor verification is required for signed-in customer, seller, and administrative accounts.

Sharing and processors

BloomTix may share the minimum information necessary with infrastructure, authentication, email, payment, payout, wallet-pass, fraud-prevention, and support providers used to operate the platform. Event organizers receive information necessary to operate their events and understand legitimate ticket sales. BloomTix does not grant an organizer unrestricted access to unrelated customer information.

Retention

Retention depends on the type of record. Financial, payment, payout, audit, fraud, tax, refund, and dispute records may need to be kept longer than ordinary profile information. When data is no longer needed, BloomTix may delete, anonymize, or restrict it where permitted and technically feasible.

Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of certain personal data. Some records cannot be deleted immediately where they are required for legal, fraud-prevention, financial, or dispute purposes. Contact support@bloomtix.com for privacy assistance.

Children

BloomTix is not intended to create independent seller or administrative accounts for children. Event attendance rules, age limits, and guardian requirements can vary by event and organizer.

Contact

Privacy questions can be sent to support@bloomtix.com. Copyright requests should be sent to dmca@bloomtix.com, refund enquiries to refund@bloomtix.com, and general business enquiries to contact@bloomtix.com.