Terms of Service

Accounts and security

You are responsible for using accurate account information and protecting your credentials. BloomTix requires two-factor verification for signed-in customer, seller, and administrative accounts. Do not share passwords or one-time verification codes. BloomTix may restrict access where account security, fraud, abuse, or legal compliance requires it.

Ticket purchases

Ticket availability depends on live organizer inventory. A reservation is temporary and does not guarantee a purchase until payment is successfully verified, except where the ticket price is zero and BloomTix confirms issuance. The authoritative status of a ticket is the BloomTix platform record, not a screenshot, copied QR code, email image, or wallet display.

Guest checkout

BloomTix can permit checkout without creating a customer account. Guest purchasers must provide a valid email address so order and ticket communications can be delivered. A secure guest-access token may be used to display the order during checkout. Creating an account can provide easier access to history, favorites, notifications, refunds, and ticket-management features.

Fees

The default BloomTix platform fee for paid ticket sales is 7% of the seller’s ticket-sale amount, but BloomTix may configure a different rate for a specific seller agreement. Payment-provider processing fees are borne by the customer when the configured payment flow supports that arrangement. Withdrawal or payout fees are borne by the seller according to the applicable finance settings.

Sellers and invitations

Seller accounts are invitation-only. An organizer can request access, including through a seller referral link, but a request does not guarantee approval. BloomTix may verify identity, business details, event information, and risk factors before or after activation. Unverified sellers are limited to three events until identity verification is approved.

Seller referrals

Where BloomTix enables the seller referral program, an approved referring seller can receive the configured referral percentage from qualifying paid sales made by an approved referred seller. The default referral rate is 0.5%. A referral does not create earnings until qualifying sales occur. BloomTix may pause or end a referral relationship where fraud, self-referral, manipulation, contractual changes, account closure, or legal requirements apply.

Events and organizer responsibility

The organizer is responsible for the event, venue rights, permits, safety, accuracy of event information, capacity, staffing, refund commitments, and lawful delivery of the advertised experience. BloomTix provides ticketing infrastructure and administrative controls; it does not automatically become the event promoter, venue, performer, or organizer.

Prohibited activity

You may not use BloomTix for fraudulent events, stolen identities, unlawful sales, payment abuse, ticket duplication, credential sharing, malicious automation, infringement, deceptive listings, unauthorized resale, security attacks, or activity that violates applicable law or payment-provider rules.

Payments, payouts, and ledger records

BloomTix uses verified provider responses and an append-only financial ledger to determine seller balances. A payout request must satisfy the configured minimum threshold, available balance, payout-method verification, and provider rules. Provider transfers can remain processing until a final webhook or provider response is received.

Refunds and cancellations

Refund rights depend on the event, organizer policy, applicable law, and the circumstances of the request. BloomTix can review, submit, record, and finalize refunds through the payment provider. A completed refund may invalidate the associated ticket. See the Refund Policy for more information.

Intellectual property

Sellers must have the rights needed to upload event names, descriptions, logos, photographs, artwork, videos, and other content. Copyright notices can be submitted through the DMCA & Copyright page. BloomTix may remove or restrict content while a legal or rights dispute is reviewed.

Availability and changes

BloomTix may update, suspend, or change features to maintain security, reliability, payment compatibility, legal compliance, or product operation. Scheduled or emergency maintenance can temporarily affect availability.

Limitation and legal rights

Nothing in these terms excludes rights that cannot lawfully be excluded. To the extent permitted by law, BloomTix is not responsible for an organizer’s failure to deliver an event, venue conditions, performer changes, or losses caused by information or conduct outside BloomTix’s reasonable control. Specific legal limits can vary by jurisdiction.

Contact

General enquiries may be sent to contact@bloomtix.com. Customer support uses support@bloomtix.com, refund enquiries use refund@bloomtix.com, and copyright notices use dmca@bloomtix.com.